Cancellation and Refund Policy

There are circumstances beyond our control, as the tour organizer, such as bad weather, unpredictable sea conditions, and other natural calamities or events that may be considered an “act of God” or a “fortuitous event.” In the rare scenario that we must cancel the trip, all payments received will be refunded in full, for 100% of the amount.

If you wish to cancel your booking and get a refund, please do note of the following:

For Overnight and Multi-day Tours

7 days before – 100% refund
6 to 3 days before – 50% of the total price
2 to 1 day before – no refund
No show – no refund

For Day Tours

3 days before – 100% refund
1 day before – 50% refund
No show – no refund

Please understand that once you booked a tour, we are no longer accepting bookings for the same day or days that you booked. It means that we have lost our chance to earn to sustain our operations. This is why we implement these refund policies.

We will continuously keep in touch with you prior to the trip and will advise of bad weather and other natural phenomenon. If in case the trip is cancelled, you may choose to transfer your payment for other tours or choose to be refunded with no additional charge. Please bear with us because the refund process will take several days to complete.

Cancellation and Refund Policy

For Overnight and Multi-day Tours

For Day Tours

Pulo Expedition Charters

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